Returns & Refunds

What's IMS Webstore returns policy?
Most store items can be exchanged or refunded with a receipt within 30 days of purchase. Wo do not exchange or refund any purchased CDs, MP3s or DVDs due to the copyrigt laws. The only exception is if they are damage during the shipment.

How and where I return a product?
First email us your order number with your Name, Address and the product you would like to be exchange or refund. Then we will contact you where to send your product and give you a return number. Once we get your product returned we will either send you back a product or issue you a refund, depending what you woul like.

Do I need to return the item in its original packaging?
An item must be returned in the original packaging, so we recommend you keep your packaging for 30 days after you purchase them.

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